How can we help?

Find answers to common questions or contact our support team.

Bookings

5 articles

Payments

5 articles

Cancellations

2 articles

Account

3 articles

Travel

2 articles

Trust & Safety

3 articles

Frequently asked questions

You can cancel your booking from the Bookings page. Click on the booking you want to cancel and select 'Cancel Booking'. If your booking has free cancellation, you'll receive a full refund. Otherwise, the cancellation policy of the hotel applies.

Still need help?

Our support team is available 24/7. Choose the channel that works best for you.

Live Chat

Average response: <2 min

Online now

Email Support

support@getmyhotels.com

Reply within 4 hours

Ask AI

Instant answers, 24/7

Powered by AIAsk now

Your safety matters

Verified Hotels

Every hotel is verified before listing. We check reviews, licenses, and safety standards.

Secure Payments

256-bit SSL encryption. PCI-compliant. We never store your full card details.

Price Guarantee

Find a lower price within 24h? We'll match it + 10% off.

24/7 Support

Something wrong? Our team is here around the clock to help.